top of page

Frequently Asked Questions

How do I sign up?

You can sign up in store or online—it’s free! Simply provide your name, phone number & email address. After signing up, check your email or texts for a link to activate your new account. You can then log into your online account Dashboard.

Please note: Landline telephone numbers can be used, but will not receive text messages.

Who can join?

GTH Rewards is open to those 18 years or older with a valid email address. Multiple members of the same household can have separate accounts if they provide their individual email & phone number.

Do you offer a Mobile App?

The FanBuilder comes complete with a customer mobile app called My Hardware Rewards. This app is available on iOS and Android. This customer app is branded to your program once the customer finishes registration and signs in.

What can I expect out of my GTH Rewards account?

With your new GTH Rewards Dashboard, you can:

  • See your current point level and how close you are to your next GTH Rewards coupon.

  • See and use all of your active coupons.  Every time you earn a new coupon, it will come through your GTH Rewards dashboard. No more lost coupons, just print your reward or have it scanned from your phone. Never miss out again.

  • Forget worrying about getting your GTH Rewards points. They are automatically applied to your GTH Rewards account.

  • Keep track of your past purchases and have ready access to purchase information.

  • Digital receipts! No longer will you need to worry about where you left your paper receipt, you will always have a digital copy as near as your cell phone or home computer.

  • Access your account in store with your phone number or email. No more cards to carry or worry about losing.

  • Receive emails and updates about special savings (which you can opt out of if you so choose).

How do I earn points?

Nothing could be easier or more fun…just go shopping! You’ll earn 5 points for every dollar that you spend with us. Every time you’ve reached 1000 points, you will automatically receive a $5 coupon to spend on in-store purchases. We will also send you an email or text (depending upon the preferences you set) to inform you that you’ve earned a new reward. This way you’ll never miss them.

For customers who earn more than 1000 points in a single transaction, we have made it easier than ever to earn your rewards. The award levels for points earned in a single transaction are as follows:

  • 1,000 points = $5 coupon

  • 2,000 points = $10 coupon

  • 3,000 points = $15 coupon

  • 4,000 points = $20 coupon

  • 5,000 points = $25 coupon

  • 6,000 points = $30 coupon

  • 7,000 points = $35 coupon

  • 8,000 points = $40 coupon

  • 9,000 points = $45 coupon

  • 10,000 points = $50 coupon

Please note: any points earned above 10,000 in a single transaction do not receive additional coupons. Any points that do not reach the above thresholds will be saved and count toward your next $5 reward.

What purchases are eligible for points?

You will earn GTH Rewards points with every retail purchase made. Points are not earned on services such as workshop services, delivery or rental. Points are based on total value of purchase minus tax.

How do I access & redeem GTH Rewards coupons? 

The online GTH Rewards tracks your points & coupons, which you can view by logging in through your mobile app or on the website. Coupons can be redeemed several ways:

  • Print them & bring them with you

  • Showing the coupon on your mobile device to the cashier

  • Having the cashier pull up your record inside the Customer Dashboard using the POS.

When do GTH Rewards points & coupons expire?

Points never expire, but coupons do based on type:

  • $5 Sign Up coupon expires 60 days from sign up

  • Rewards coupons expire 30 days after issue

  • Birthday coupon expires at the end of your birthday month

  • Expiration dates are listed on each coupon in the GTH Rewards Dashboard

What happens to my points if I return an item?

Of course, we always hope that you’ll be satisfied with any purchase you might make at Germantown Hardware. And as always, there are no returns on weather related and clearance items; but should you need to return an item occasionally, as a courtesy, we will not remove your points.


What if points are missing?

Earned points will appear in your account almost instantly. If you believe there’s an error, please contact our customer service team & provide the transaction date, transaction ID number & receipt total. The transaction ID number can be found at the top of your receipt. If an error is found, we’ll manually adjust your points.

How do I get a Birthday Month Coupon?

If you haven’t updated your profile with your information, it’s not too late to get your yearly coupon! Open your GTH Rewards profile, go to Rewards Information & add your birthday month. On the first day of your birthday month, you’ll get a one-time coupon for 10% OFF a single purchase during that month. 

bottom of page